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IT Support Field Technician II - Part time on call

Group:
MSS
Clearance Level Needed:
Public Trust
Shift:
Day
Category:
Engineering & Support Services

ManTech is looking for an IT Support Field Technician II to join our team onsite. We are seeking a IT Support Field Technician II who can provide support for level 1 and level 2 support calls, who is technically savvy, service driven, dedicated and hardworking. The perfect candidate will possess a great degree of customer service skills and effectively communicate with clients/customers and follow through on all work orders assigned.


General Responsibilities:



  • Installation, service, testing and troubleshooting of all hardware and software programs for the customer on site and in the field.

  • Troubleshoot computer hardware issues, operating systems, and antivirus and software issues.

  • Investigate and resolve trouble tickets quickly and efficiently providing root cause analysis as required.

  • Respond to, evaluate and prioritize incoming support requests, maintain SLAs and document support requests in ticketing system (ServiceNow).

  • Perform installation and configuration of workstations, printers, cable distribution systems and other related equipment as applicable.


? Excellent hardware diagnosing and repair skills, including disassembly and re-assembly of products.


? Experience in network design, installation, and maintenance.


? Excellent verbal and written communication skills to participate and engage in project meetings and technical work sessions with co-workers and customers.


? The ability to complete training classes, personal study, and certification exams as assigned.


? The ability to complete project and support documentation in a timely manner.


? Back-up support for setting up new workstations, installation and delivery.


? Perform media sanitization and destruction of equipment following prescribed guidelines.


? Other duties as assigned.
Must be a US Citizen
Secret clearance preferred


Part time on call position
Requires Associates Degree and five to eight years of related experience.

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