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On-Call Receptionist

ON-CALL RECEPTIONIST
On-CallReceptionist positions are available to cover scheduled and unscheduledabsences of regular staff at all Five Acres' locations. Hours may vary,depending upon the shift covered. The Altadena (main campus) location is openseven (7) days a week and has a Monday through Friday day shift, swing shift,and a weekend day shift. All other locations are Monday through Friday dayshift.
Positionresponsibilities additionally include, but are not limited to:
Providesreception services, greets visitors, ascertains nature of business, signs-invisitors and directs visitors to appropriate person, issues visitor's pass whenrequired.
Operatestelephone console to receive incoming calls; provides information to caller orroutes caller to appropriate staff. Places outgoing phone calls as needed.
Recordsaccurate phone messages including name, time of call, nature of business andperson called upon.
ChecksAgency/program voice mail throughout the day and answers or directs messages toappropriate personnel.
Ensuresadequate coverage of the receptionist desk throughout the business day.
Maintainsgeneral reception area and personal work area to ensure clean and professionalbusiness appearance.
Performsclerical duties which include routine typing, filing, copying, faxing,completing and submitting Agency forms, data entry and distributing Agencycommunications.
Sortsand distributes incoming mail; prepares outgoing mail including internal officemail, external mail, overnight services, delivery services and registeredmail. Assures adequate funding onpostage meter at all times.
Positionrequirements include but are limited to:
BilingualEnglish/Spanish preferred
Knowledgeof business English, spelling, punctuation, and general office practices andprocedures
Excellentcustomer service skills with ability to provide prompt, friendly courteousservice to callers, visitors, clients and staff
Effectiveverbal communication skills - bi-lingual skills in Spanish/English preferred
Basiccomputer skills in Microsoft Office
Effectivework organization skills and ability to work with minimal supervision
Abilityto be flexible and work in a changing environment
Sensitivityto the different cultures represented among members and staff
Ability to solveproblems and make routine recommendations
Location: Altadena, CA



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