Desktop Support Engineer II

ManTech is looking for a Desktop Support Engineer II to join our team. The Desktop Engineer II is a key member of the IT team and will be primarily responsible for supporting the end user technology environment. This will include maintenance and management of company desktops, notebooks, mobile devices, printers, servers and other office equipment and related software. In addition, this individual will participate in the implementation of new hardware and software including the installation and configuration of MS applications on the end user computers. This position requires an in-depth knowledge of and experience working with MS Office Suite, Adobe Acrobat (multiple versions), and other desktop applications. In addition, thorough experience configuring, upgrading, troubleshooting desktop and laptops computers, servers, printers, scanners, and other peripheral devices is necessary. The successful candidate will who will be responsible for the effective and efficient operations, including maintenance and administration, of Windows-based, and Apple, computer systems.
General Responsibilities:
Lead the analysis of issues/problems and development of technical solutions as it relates to desktop engineering.
Develop desktop engineering plans and work toward related project and issue resolutions. Assist the Desktop Support team with participation in enterprise project deployments or resolving operational issues.
Establish system parameters and formats to ensure hardware/software compatibility
Coordinate and/or modify project requirements in terms of existing and projected computer capacity and capabilities.
Works closely with customers, business partners and other teams to examine existing desktop technical architecture systems and confirms the suitability of the systems to meet business objectives and strategies.
Participates in the design, testing and implementation of desktop technology for medium to large enterprise IT projects.
Recommends changes or specifications for new systems, as needed.
Serves as Subject Matter Expert (SME) in the installation and support of PC based systems (PCs, laptops, and tablets, etc.), peripheral devices (printers, scanners, etc.) and software (off-the shelf or custom).
Oversees the implementation of new systems, processes and technology in the enterprise.
Provides support to Port customers requesting assistance utilizing PC based technologies.
The range of support is comprised of hardware equipment functionality, software applications, process support issues, general technical questions and emergency situations due to system failures and repairs.
Determines root cause analysis of problems that exist or are reported by end-users.
Provide desktop support via phone, email, in-person, and remote desktop tools for all local and remote users.
Maintain and perform hardware set up, proper configuration and system modifications to assure high availability and performance.
Escalate unresolved problems to staff with specific expertise, such as developers, network or system engineers, and database administrators in a timely manner
Collaborate effectively with desktop support team members and other IT technicians (network and/or system engineers) to resolve and document issues
Troubleshoot, diagnose and resolve application issues following standard operating procedures and using knowledge support tools.
Actively participate in meetings and intercede on behalf of the desktop support team to promote and lead implementation of ITIL v3 Service Operations Service Transition best practices in Incident, Problem and Change Management.
Track and maintain inventory of desktop, laptop, thin clients and peripheral equipment in order to meet the needs of the business.
Must be a US Citizen
Qualifications Requires High School diploma or equivalent, and five to six years of related experience in computer hardware, software, networking systems, and in the set-up, configuration, use, and trouble shooting of computer systems. Additional Qualifications ? In-depth technical expertise in desktop system architecture, server architecture, network architecture, applications and how these systems work together.
Knowledge of current and emerging technologies
Knowledge of Port-standard software such as the Microsoft Office suite, various version of Windows, VPN, Adobe products, etc. and IT Infrastructure Library (ITIL), IT Service Management (ITSM) best practices.
Excellent oral, written and presentation communication skills; time management and resource management skills and customer service skills.
Strong troubleshooting skills in order to identify issues and viable solutions.
Ability to troubleshoot and diagnose problems in a complex client-server environment of Windows networked infrastructure.
Ability to troubleshoot and diagnose hardware problems in a standard multi-vendor workstation environment.
Ability to work effectively independently, in a multi-disciplinary IT or matrix team environment.
Ability to work in a technically complex, fast-paced and sometimes challenging work environment.
Ability to provide effectively written work status report.
Excellent organization and time management skills and flexibility to handle a variety of tasks and shift priorities simultaneously.
Excellent team skills, interpersonal, oral, and written communication skills.
Experience in customer relation and support.
Experience in working Desktop Engineering initiatives from conception to completion.
Ability to lift up to 50 lbs.
ITIL v3 certification
CompTIA Security+ certification
Microsoft Certified Solutions Expert (MCSE) desired Degrees High School Diploma or GED Certificate
Equivalent Experience/Education
Years of Experience 05-06 years w/High School Diploma Position Type Full-Time Shift Day Overview For more than 40 years, ManTech employees have been solving complex problems for the national security community. We are comprised of approximately 10,000 talented employees around the world. We adhere to the simple, no-nonsense values on which ManTech was founded more than four decades ago, aligning squarely with the mission objectives of our customers. As our customer base continues to expand and diversify, we continue to diversify our workforce and solutions. Half our employees have a military background, and more than 70 percent hold a government security clearance. As a leading provider of innovative technology services and solutions for the nation's defense, security, space, and intelligence communities; we hold nearly 1,000 active contracts with more than 40 different government agencies.
Apply Now Save to cart
ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Waretime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law. If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accomodation if you are unable or limited in your ability to use or access http://www.mantech.com/careers/Pages/careers.aspx as a result of your disability. To request an accomodation please click careers@mantech.com and provide your name and contact information.
? 2010 ManTech International Corporation. All Rights Reserved.
About ManTech - Terms of Use - Contact ManTech - EEO Poster

Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.

More Jobs

Global Product Support (GPS) Engineer II - (E2)
Santa Clara, CA Applied Materials
Field Support Engineer (Fremont, CA)
Fremont, CA Thermo Fisher Scientific Inc.
Product Support Engineer
San Ramon, CA Adept Technology, Inc.
243110BR - Radio Frequency Engineer II
San Ramon, CA Sprint
Applications Support Engineer
San Jose, CA Thermo Fisher Scientific Inc.